👋 Welcome — I'm a Global SaaS Support Professional

🥋 MMA mindset — specialized yet well-rounded — meets 🌊 scuba diver calm under pressure.

I approach IT support and cybersecurity with the adaptability of a cross-trained fighter and the steady focus needed to work in high-stakes, time-critical environments. My core discipline is cybersecurity, but I've trained across the IT stack — from device troubleshooting to SaaS administration and cloud account security — so I see how all the pieces connect and solve problems with both creativity and precision.

Whether it's a quick IT fix or a targeted security engagement, I bring flexibility, technical depth, and the composure to deliver clear, reliable results.

✅ My Journey: From Tech Support Generalist to Global SaaS Readiness

📚 Non-Tech Degree, People-Focused Skills

I hold a B.Sc. in Sport Science with COOP internship experience, where I built communication, observation, and support skills — all of which transferred directly into IT service roles.

🏠 Early Technical Foundation: On-Call IT Support

From 2020 onward, I worked as an independent IT Support Generalist for my local network — providing hands-on support for Wi-Fi, printers, CCTV, and smart home devices. I handled setup, troubleshooting, and user training directly, and when issues required external service, I acted as a technical liaison between clients and vendors — translating needs, verifying solutions, and ensuring smooth resolution on my clients' behalf.

🏛️ High-Stakes Private IT Support for Thai Senator

Worked as the sole IT Support Assistant for a Thai Senator during the COVID-19 lockdown. Ensured seamless participation in daily political video conferences (Zoom/Webex) by managing all onsite tech. Coordinated directly with the Parliament IT team to test, troubleshoot, and align remote access with official platforms. Provided real-time support under high-pressure, time-sensitive conditions.

🏢 Enterprise IT Environment: Synchrotron Institute

This role marked my transition from informal support environments to a structured enterprise IT department — where I supported real infrastructure, internal users, and standardized operations across departments.

Responsibilities included:

• 🖥️ Setting up and maintaining end-user systems: Windows 10 installation, RAM and SSD/HDD upgrades, antivirus setup, and Microsoft 365 deployment — performed on-demand or as part of organizational upgrade cycles.
• 🌐 Joining workstations to the organization's Active Directory domain for access control and user account management (no server-side AD administration).
• 🧑‍🏫 Deploying and configuring Moodle on Ubuntu Server hosted in a private government cloud, using Linux CLI for setup and updates.
• 🎛️ Managing audiovisual systems for Zoom and in-person presentations in meeting rooms and auditoriums — including remote operation via AnyDesk and on-site preparation.
• 🔌 Performing physical infrastructure tasks such as RJ45 cable re-termination, network testing, and organization-wide LAN infrastructure deployments.
• 📋 Tracking device lending logs and performing asset support duties such as decommissioning, labeling, and vendor coordination.
• 🌐 Briefly contributed to revamping the internal WordPress website before being reassigned to higher-priority technical work.

This role gave me hands-on exposure to both Windows and Linux systems, real-world infrastructure support, and internal cloud services — laying a strong foundation for SaaS troubleshooting and cross-platform technical support.

🧪 First-Step To Global Remote Work: Hexterika Cyberlab

Operating as a self-employed practitioner under the name Hexterika Cyberlab, I focus on hands-on technical execution across system administration, cybersecurity practice, and SaaS support workflows. This role represents my shift into deeper technical work beyond traditional support — emphasizing cross-platform problem-solving, documentation standards, and production-readiness for remote teams.

All public-facing work completed under this role is listed in the project section below. I am also available for freelance engagements, with service details listed on my site's Hexterika Cyberlab Services Page.

📜 Verified Technical Development

Earned key certifications: CompTIA Security+, ISC² Certified in Cybersecurity (CC), and TryHackMe Jr Penetration Tester (Top 3%). View all certifications.

🌍 Remote-Ready & SaaS-Focused

My path reflects steady progression — from personal IT troubleshooting to formal enterprise support, then into cloud-based labs and SaaS readiness. I'm prepared for international remote roles that demand cross-functional support, cybersecurity awareness, and technical documentation skills.

✅ Why I Pivoted to SaaS

My technical foundation began in cybersecurity — through labs, certifications, and real problem-solving. But as I explored support-focused roles, I found that the parts I enjoyed most were directly tied to helping people: resolving issues, documenting fixes, and improving systems with a security-first mindset.

That led me to SaaS — where speed, clarity, and trust matter just as much as technical depth. It's a space where I can have impact from day one, contribute to global teams remotely, and grow long-term in a role that balances service and strategy.

✅ What I Offer to Global SaaS Teams

• 🔐 Security-Driven Support: Leverage hands-on knowledge of cloud environments and security fundamentals — including misconfiguration risks, vulnerability discovery, and secure troubleshooting — to deliver reliable technical support with security in mind.
• 🛠️ Troubleshooting Expertise: Resolve technical issues across Windows, Linux, cloud servers, and IoT systems — from endpoint errors to hybrid infrastructure failures — while maintaining clear communication with users and teams.
• 💡 Strategic Problem Solving: I combine an MMA mindset (seeing the full system, adapting fast) with a hacker's creativity — analyzing both human behavior and technical patterns to uncover unexpected paths, root causes, and system blind spots.
• 📚 Documentation That Reduces Risk: I develop onboarding guides, walkthroughs, and self-help docs rooted in real support scenarios — with a growing focus on preventing security risks and reducing user error across SaaS environments.
• 🧰 Tools & Platforms I Use: Kali Linux, Splunk, Elastic SIEM, AnyDesk, TeamViewer, SSH, Salesforce, Zoho CRM, Microsoft 365, and more.
• 📡 Infrastructure & Networking Know-How: From configuring wireless networks to managing cloud environments (AWS, VirtualBox, Docker), I bridge physical and virtual infrastructures — with special focus on hybrid SaaS deployments.
• 🧰 Core Tools & Environments: Practical, hands-on experience with Linux, Kali Linux, Nmap, Burp Suite, Nessus Essentials, Metasploit, AWS IAM, VirtualBox, VMWare, SSH, Google Workspace, AnyDesk, Active Directory (fundamentals), Windows 10/11, Windows Server, the Linux command line — and building with HTML for portfolio development, while using Markdown (.md) for technical documentation on GitHub.
• 📦 Supporting Tools & Adaptable Skills: Familiar with PowerShell, Docker, Python, Bash scripting, Elastic SIEM, Splunk, CSS, JavaScript, React, Salesforce Essentials, Microsoft 365, AI tools (evolving), Notion, and Moodle — used to enhance automation, user support, and cross-functional collaboration. Optional creative tools include Canva, Figma, CapCut, GIMP, Kdenlive, and various social media platforms.
• 🎓 Certified & Continually Improving: I hold the following certifications:
  • 📜 CompTIA Security+ (Valid 2024-2027)
  • 📜 ISC² Certified in Cybersecurity (CC) (Valid 2023-2026)
  • 🏅 TryHackMe: Junior Penetration Tester Path — Top 3% globally
  • 📘 Zoho CRM (LinkedIn Learning) — April 2025
  • 📘 Salesforce Essentials (LinkedIn Learning) — May 2025

  View all certifications and verified badges

🌎 Global Readiness & Relocation 🌍

• 🕒 Time Zone Adaptability: Based in Thailand (UTC+7), I actively structure my schedule around U.S. and European business hours — including early mornings, evenings, or overnights. I use time zone tracking tools and dual-time calendar setups to ensure scheduling accuracy across teams.
• 💬 Professional English Fluency: TOEIC certified (2025): Writing C1, Listening B2, Speaking B1, Reading B1. I also studied in the U.S. as a high school exchange student (Skyline High School, 2011-2012), gaining immersive experience with native English communication.
• 🌐 Language Expansion for Global Collaboration: Currently broadening my language skills to include beginner-level Romanian, Spanish, and French -- with flexibility to deepen focus based on team needs or future relocation alignment.
• 🖥️ Remote-Ready Setup: Fully equipped workspace with stable fiber internet and all tools needed for video calls, troubleshooting, and SaaS platform access.
• 🚀 Relocation-Ready (When the Time Is Right): While remote work is my immediate focus, I'm open to future relocation if the role supports it — or as part of a long-term team plan. I'm also actively exploring digital nomad and relocation pathways that align with my career goals.

🧩 Selected Projects & Labs

Here are hands-on projects that reflect how I troubleshoot real systems, secure environments, and communicate findings. Each one demonstrates skills relevant to technical support, cybersecurity awareness, and SaaS operations.

📄 Client-Facing Technical Reports

• Mock Penetration Test Report: Simulated client assessment with remediation-focused language and report structure.
  View Report on GitHub
• Cyberlab One-Shots: A growing archive of short technical deep-dives -- from DNS misconfigs to real-life troubleshooting and advisory notes.
  Cyberlab Oneshots

☁️ SaaS Environment Simulation & Cloud Labs

• AWS IAM Security Lab: Investigated identity misconfigurations, permission flaws, and privilege escalation scenarios within AWS.
  View Cloud Lab
• Salesforce CRM Practice: Practiced SaaS workflows in a sandbox environment, simulating contact tracking and CRM task automation.
  No public repo — Salesforce sandbox

🛡️ Security Labs & Attack Simulations

• Active Directory Enterprise Lab: Simulated an enterprise AD environment to explore sysadmin operations, misconfigurations, and internal attack vectors (e.g., Pass-the-Hash, Kerberoasting).
  View Lab Build
• TryHackMe Top 3% Contributor: 105+ rooms completed, covering privilege escalation, enumeration, and exploitation.
  View Profile Walkthroughs
• PortSwigger Web Security Academy: Hands-on practice with OWASP Top 10 vulnerabilities — XSS, SQLi, SSRF, IDOR, and more.
  View Walkthroughs

I continue to build and refine these labs to bridge cybersecurity awareness with support-focused problem solving — always with an eye on clear communication and user impact.

✅ Let's Connect & Next Steps

I'm actively seeking remote-first SaaS support roles — especially with teams that value communication, cross-platform troubleshooting, and a security-first mindset. I'm available for interviews across time zones and open to international relocation as part of a long-term plan.

If you're looking for someone who blends user empathy, technical problem-solving, and cybersecurity awareness — let's talk.

• 📄 View My Resume
• 🔗 Connect on LinkedIn
• 💬 Email Me
• 🌐 See My Certifications

Thank you for reading. I look forward to connecting!